A Treadmill Buyer's Nightmare
Today we will be discussing taking caution when making a treadmill purchase. Many people have had a horrible experience with customer service when it comes to treadmill purchases. When I stumbled on this review, written by Michael Froomkin about his experience in ordering a treadmill from Sears, it made me shudder. It is quite possibly the worst customer service story that I have ever heard. I encourage you to click here to read the story in its entirety.
Michael decided to go with a good treadmill model. The Sole F80 has solid reviews not only here on our website, but also on other sites such as the Treadmill Review Guru. So as far as picking out a model, that wasn't Michael's problem.
The problem was found with Sears and their delivery issues. For $100 Sears offers to deliver your treadmill, (up one flight of stairs), and set it up for you. That is a very cheap delivery option compared to most places, but I'm sure that after all Michael went through, he wishes that he would have just gone with a more reliable company to come and do the install.
There is one thing worth mentioning that Michael had very good judgement on. During the first delivery attempt, the Sears employees showed up with the treadmill and decided to take it out of the box before carrying it upstairs. When they opened the box, Michael noticed that the treadmill appeared to be in horrible condition - definitely not the perfect new treadmill that he was expecting. Here is how he describes it, "The treadmill was all smashed up, as if someone had taken a giant machete to it front and center, or maybe dropped it from several feet."
At that point, before they brought it into the house, he refused to accept the faulty machine. That is exactly what needed to be done in that situation. Had he taken the treadmill, he would have had a huge nightmare trying to get Sears to take responsibility for the damage.
The bottom line is, when you don't purchase from the manufacturer, there is always going to be a middle man that you will be dealing with if anything goes wrong with your machine. That is why here at treadmillreview.com, all of our reviews link you to the treadmill for sale straight from the manufacturer. While not all treadmill manufacturers have a great reputation for customer service, I haven't ever heard anything so horrific about a treadmill delivery, so you will likely be in better shape than if you go through a 3rd party, such as Sears. In the guarantee on Sole's Website, they state that, "SOLE Fitness will credit back freight charges only and will not credit back fees that were paid to deliver the treadmill or elliptical into your home or any assembly fees that may have been paid to a third party."
Perhaps it would be a good idea to contact Sole at this point since Sears is obviously not helping Michael through this process. We are wishing Michael the best of luck with his treadmill, and hope that it makes it to his home very soon, and that Sears is able to do something to make up for all of the wasted time that this scenario has caused!
This post was posted in Buying a Treadmill